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User Stories


01

The Emirati Boutique Owner – Dubai
Fatima, who runs a high-end Abaya boutique in Dubai, struggled with managing customer calls during prayer hours and late-night inquiries from international customers.
After switching to JustTawk, her boutique now:

  • - Offers 24/7 customer support with AI
  • - Automatically handles WhatsApp and voice queries
  • - Has seen a 40% rise in completed orders

“Now I can serve my clients even when the shop is closed. JustTawk became my second shop assistant!”

02

The Tech Startup – Abu Dhabi
A SaaS company in Hub71, Abu Dhabi had a lean team but frequent support queries from trial users. With JustTawk, they:

  • - Automated Tier-1 queries
  • - Integrated CRM with their support bot
  • - Focused developers on product-building instead of support

“It saved us hiring a full-time support agent. Our users are happier and we have time to build.”

03

The Wellness Coach – Sharjah
Amina, a freelance health coach in Sharjah, was overwhelmed managing DMs, appointment bookings, and follow-ups.
JustTawk helped her:

  • - Automatically reply to client inquiries 24/7
  • - Schedule appointments via chatbot
  • - Provide a seamless, branded experience

“Clients think I have a team now — it’s just me and JustTawk!”

04

The Logistics Company – Jebel Ali
A growing logistics firm was missing customer calls during peak delivery hours and Fridays. With JustTawk, they:

  • - Handled all shipment inquiries with AI
  • - Gave live call access to managers on mobile
  • - Improved delivery communication accuracy

“We no longer miss critical calls from clients. It's like having a dispatch assistant in the cloud.”

05

The Luxury Property Consultant – Dubai Marina
Omar, a solo real estate agent, was losing leads while on site visits or when clients called after hours. With JustTawk, he:

  • - Captured every inquiry via call and chat
  • - Sent property listings through automation
  • - Focused on closing deals, not answering the phone

“Now, I never lose a lead — even if I’m showing another property.”