E-commerce Startup Scales Customer Support

• User: Rahul, Founder of an online fashion store
• Challenge: Struggled with handling a high volume of customer inquiries, leading to delayed responses and lost sales.
• Solution: Implemented JustTawk’s AI-powered call center.
• Outcome: Automated 80% of inquiries, reduced response time from hours to seconds, and improved customer satisfaction, leading to a 20% increase in sales.

Real Estate Agency Enhances Lead Conversion

• User: Priya, Sales Manager at a real estate firm
• Challenge: Missed client calls outside office hours, leading to lost potential buyers.
• Solution: Used JustTawk’s 24/7 AI-powered communication feature.
• Outcome: Captured and nurtured leads even after working hours, increasing conversion rates by 30%.

Healthcare Provider Offers Round-the-Clock Assistance

• User: Dr. Ahmed, Owner of a telemedicine service
• Challenge: Patients needed urgent consultations, but support staff was unavailable at night.
• Solution: Integrated JustTawk’s unlimited contact handling and AI chatbot for scheduling and FAQs.
• Outcome: 24/7 patient assistance improved service reliability, reducing missed appointments by 40%.

Travel Agency Monitors Agents in Real Time

• User: Anjali, Operations Head at a travel agency
• Challenge: Difficult to track remote customer support agents’ performance.
• Solution: Leveraged JustTawk’s "Easy Monitor on the Go" feature.
• Outcome: Gained real-time insights, improved response efficiency by 50%, and enhanced customer experience.

BPO Reduces Costs & Improves Efficiency

• User: Vikram, CEO of a mid-sized BPO
• Challenge: High operational costs due to excessive hiring of agents to manage fluctuating call volumes.
• Solution: Adopted JustTawk’s AI-powered call center for automation.
• Outcome: Reduced support costs by 35%, optimized agent workload, and maintained high-quality service with AI-driven insights.