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Inbound Communication
So Easy, It's JustTawk

Never Miss a Customer Again – Stay Connected
24/7 with JustTawk!

24/7 Availability
Keep communication channels open round the clock.

Trained Agents
Skip training costs; agents are ready to handle calls immediately.

Multilingual Support
Support in 7 Indian languages, included in every plan.

Instant Setup
Go live in just 5 minutes—no delays, no downtime.

Transparent Pricing
Budget-friendly plans with no hidden charges.

Inbound Communication:
The Heart of Customer Support

Managing incoming customer queries effectively is the key to delivering exceptional support. Just Tawk ensures that every
inbound call, message, or query is handled promptly, reducing wait times and improving customer satisfaction.

How Just Tawk Solves Your Inbound Communication Challenges:

After-Office Hours & 24/7 Support
Never miss a customer query, even outside business hours.

Festival & High-Demand Seasons
Handle sudden surges without hiring extra staff.

Cost-Effective Alternative to Hiring
Save on overhead costs with trained professionals.

Key Features of Inbound Communication:

Inbound Call Management
Manage all incoming calls efficiently through a centralized platform.

Omnichannel Support
Engage customers across multiple communication platforms.

IVR Automation
Automate call routing and customer interactions for faster resolutions.

Chatbot & AI Integration
Provide instant responses to customer inquiries, reducing wait times.

Omnichannel Communication

Be Where Your Customers Are

Today's customers expect businesses to be available on their preferred platforms—Just Tawk ensures you meet them there!

Key Omnichannel Features

Chatbot & AI Integration
Automate conversations with intelligent chatbots that provide quick, accurate, and personalized responses 24/7.

Omnichannel Communication
Engage customers seamlessly across WhatsApp, Email, SMS, IVR, and Web Chat — all from a single unified dashboard.

Smart Lead Management
Capture and route leads automatically to the right team, ensuring faster follow-ups and higher conversion rates.

Real-Time Analytics
Monitor performance, track engagement, and gain valuable insights with dynamic reports and live analytics dashboards.

Reporting & Tracking

Gain Actionable Insights

Stay on top of your customer interactions with data-driven insights.

Key Features:

  • Call Recording – Monitor and analyze past calls for quality assurance.
  • CRM Dashboard – Track customer relationships with a centralized dashboard

Multichannel Tracking – View all customer interactions across multiple platforms in real time.

Smart Support Solutions

Improve Customer Experience

Deliver faster resolutions and better support experiences with Just Tawk’s support tools.

Key Support Features:

  • Help Check – Provide instant support for customer queries.
  • Tracking Solution – Keep track of support tickets & real-time interactions.

Slot Booking – Allow customers to schedule appointments or services with ease.

Role-Based Features: Empower Every
Team Member

Just Tawk helps businesses assign specific roles and permissions to enhance efficiency.

01

Founder
Oversee performance & key insights.

02

Marketing
Run data-driven campaigns & improve customer engagement.

03

Sales
Manage leads, pipelines, and sales growth.

04

HR
Handle team roles & workflow management.

05

Customer Service
Deliver exceptional support & query resolution.

Why Businesses Choose Justtawk Over
Traditional Call Centers?

Feature Hiring Full-Time Staff JustTawk Subscription
Cost High salaries & overhead ₹4,999/month, no extra costs
Setup Time Weeks (hiring & training) Instant setup in 5 minutes
Scalability Limited to workforce size Scales instantly with demand
Multilingual Support Requires hiring specialists Included (7 Indian languages)
Omnichannel Support Additional tools required Fully integrated

Scalability, affordability, and efficiency—this is why Just Tawk is the best choice for
businesses looking to streamline their customer communication.

3 Simple Reasons To Trust JustTawk

Have questions or need assistance? We’re here to help! Reach out to us for customer support,
partnership opportunities, or any inquiries about our services.
Our team is available 24/7 to ensure you get the best experience with Just Tawk.

  • Invest in Agent

    Our agents undergo comprehensive training in product knowledge, customer service skills, and conflict resolution, ensuring they deliver seamless and professional support every time.

  • Smart Call Routing for Faster Resolutions

    AI-powered call routing ensures customers are instantly connected to the right agent, reducing wait times and improving problem resolution.

  • Quality-First Approach

    We believe in constant improvement—by regularly monitoring and analyzing call recordings, we enhance service delivery and customer experience.

  • Tech-Driven Support

    CRM-integrated solutions give agents instant access to customer data, enabling personalized and informed interactions that build stronger relationships.

  • Empowered Agents, Satisfied Customers

    Our agents are given the authority to resolve issues independently, minimizing escalations and ensuring quick, effective solutions.

  • Data-Backed Performance Metrics

    We track key performance indicators like first-call resolution, average handle time, and customer satisfaction, continuously refining our approach to meet evolving needs.

  • Continuous Feedback, Continuous Growth

    At JustTawk, learning never stops—regular performance feedback helps our agents improve, innovate, and elevate customer experiences every day.

  • Impact That Matters

    Every interaction is an opportunity to create a lasting impression. With Just Tawk, businesses not only optimize their communication processes but also deliver an unmatched customer experience that fosters loyalty and long-term success.

Join thousands of businesses using Justtawk
for effortless communication!

Start Your Free Trial Today
Justtawk

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